Terms & Conditions


These Terms & Conditions refer to the online purchase of products and services on the website www.loredanaroccasalva.it belonging to Loredana Roccasalva with registered office in Modica (RG), Corso Sandro Pertini, 56. These purchases made by Consumers and any purchase operation will be regulated by Legislative Decree n. 185/99 and, for protection of confidentiality, it will be subject to the legislation referred to Legislative Decree 196/2003.


The Consumer, by sending his online purchase order, unconditionally accepts and undertakes to observe, in his relations with Loredana Roccasalva, the general and payment conditions transcribed below, declaring that he has read and accepted all the indications provided regarding the regulations mentioned, also taking note that Loredana Roccasalva herself does not consider herself bound to different conditions unless previously agreed in writing.


These General Conditions of Sale must be read online by Consumers visiting the site www.loredanaroccasalva.it before they confirm their purchases. Placing an order therefore implies full knowledge of these General Conditions of Sale and their full acceptance.

The Consumer undertakes to print and keep these general conditions of sale, as viewed and accepted during the online purchase process, in order to fully satisfy the condition standing in Articles 3 and 4 of Legislative Decree n. 185/1999.


Purchases, available and described online in the relative descriptive and technical sheets, are made by the Consumer at the price indicated, to be confirmed when sending the order, plus transport costs, taxes and customs duties, displayed at the time of purchase.

Before confirming the purchase, the unit cost of each selected product, the total cost in case of purchase of multiple products and the applicable taxes will be summarized.

By confirming the purchase, upon completion of the transaction, the Consumer will receive an e-mail containing the Number, Date and Total Amount of his Order, as well as its details.


The payment, shipping fees and related taxes, must be made by the Consumer at the time of the order confirmation through one of the credit cards available and indicated online or by bank transfer at the details indicated during the purchase. Loredana Roccasalva is not responsible for any fraudulent or illegal use of the credit card that may be made by third parties upon payment. Therefore, during the purchase procedure, Loredana Roccasalva is not able to know the buyer’s credit card number which is transmitted via a secure connection directly by PAYPAL or STRIPE, or another service manager chosen by the Customer from those available and indicated by Loredana Roccasalva.


The price includes:

– the packaging;

– in EU Countries: VAT.

The price does not include:

– for non-EU Countries: customs and local taxes.

The prices displayed at the time of purchase cannot change but they can be updated periodically.


The purchased products will be delivered to the address indicated by the Consumer. Delivery costs are charged to the consumer unless otherwise indicated. The delivery will take place during working days and may be divided, without this implying any responsibility for Loredana Roccasalva.

Loredana Roccasalva will deliver the ordered products to the Consumers, through trusted couriers and / or forwarding agents. In case of absence at the time of delivery, a notice will be left and the customer must personally contact the courier or forwarder as soon as possible in order to agree on the delivery methods. Delivery times, which will never exceed, in any case, those provided for by art. 6 decr. Legisl. 185/1999 (30 days from order date). Delivery will be carried out by carriers mainly on the street level and the identification of the recipient may be required, who must sign for receipt. However, the supplier is not responsible for delayed or non-delivery due to reasons of force majeure or unforeseeable circumstances (for example: incorrect addresses or particularly adverse weather conditions).

Delivery time:

  1. for products already in stock: 5 – 8 working days
  2. for tailor-made products: they will be established based on the processing time and delivery methods. Delivery times will be communicated to the customer


The products purchased on www.loredanaroccasalva.it are subject to the supplier’s warranty for any manufacturing defect for 24 months. These products are subject to the regulations, as applicable, in reference to Legislative Decree 2.2.2002 n. 24 (G.U. n. 57, 8.3.2002) on sales contracts and guarantees on consumer goods and to the specific objects on the Civil Code.

This guarantee will be applied to the product that has conformity defects not found at the time of purchase, considering that the product itself is used correctly, in compliance with its destination and technical information and with the various operating rules indicated.

This guarantee will not be applicable in the event of negligence or carelessness in the use and maintenance of the product.


Pursuant to Legislative Decree 22 May 1999, n. 185, the Consumer, within 10 working days after delivery, has the right of withdrawal.


The consumer who, for any reason, is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 10 working days from the delivery, for the services from the day of the conclusion of the online contract. The withdrawal, which implies the return of all goods and anything else in the actual conditions, must be expressed by sending a registered letter with acknowledgment of receipt within those 10 days. A telegram or an email can be sent within the same period, which must be followed within 48 hours by the aforementioned registered letter with acknowledgement of receipt, confirming the expressed withdrawal. The Consumer will not be able to exercise this right for products that are clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. Within the aforementioned term of 10 days, all purchased goods must be returned to the sender-supplier intact and in their original packaging and any manuals. Return fees will be charged to the customer. 

Loredana Roccasalva will refund the entire amount paid by the Consumer as soon as possible and, in any case, within thirty days from the date of receipt of the registered letter regarding the withdrawal, except for any repair costs for damage to the products. Loredana Roccasalva will credit the same amount by bank transfer to the consumer who must promptly provide the bank details (ABI, CAB, account holder).

Addresses where sending the registered letter with return receipt, or also telegram or e-mail, confirmed by registered letter within the following 48 hours:

Loredana Roccasalva

Corso Sandro Pertini, 56

97015 Modica (RG) – Italy

e-mail: info@loredanaroccasalva.it

The returning fees remain the responsibility of the Consumer.

Loredana Roccasalva will reject any product in the event that the return fees have not already been fully paid by the Consumer; or the methods and times provided for by the Law (Article 5 of Legislative Decree 185/99) for the communication of the right of withdrawal have not been respected; or in the event that the product has not been packaged with original packaging, or is not complete with all accessories, instruction manuals and everything originally contained. In these cases, the shipping and insurance costs will be charged to the Consumer.


Information pursuant to Legislative Decree 196/03 about the protection of personal data.

Loredana Roccasalva is the company that owns the website www.loredanaroccasalva.it.

Loredana Roccasalva undertakes not to disclose for any reason to third parties any of the information provided by the customers during registration on the site, unless is essential for the conclusion of the purchase.

Pursuant to the current legislation on the personal data protection, the company Loredana Roccasalva with headquarters in Corso Sandro Pertini, 56 – 97015 Modica (RG) as Data Controller declares as follows:

Data source:

The personal data held by Loredana Roccasalva are the same provided by the Consumer at the time of payment.

Purpose of data processing:

Purposes necessary for the fulfillment of orders and the provision of services related to the site www.loredanaroccasalva.it may be communicated to the couriers for the shipment of packages, necessary for the delivery. Purposes related to the fulfillment of the obligations established by laws, regulations and community legislation, as well as by provisions issued by Authorities legitimated by the law and by Supervisory and Control Bodies. This data processing is necessary for the execution of contractual obligations and therefore does not require the explicit consent. The consumer’s personal data will not be used for advertising, promotions and sending similar products. 

Methods of data processing:

The data will be processed to guarantee its security and confidentiality, and will be carried out using electronic devices.

Categories of subjects to whom the data may be transmitted:

For the activities related to the execution of contractual obligations, Loredana Roccasalva will communicate the customers’ personal data to her formally nominated agents and instructed by the respective Data Processors.

Rights pursuant to art. 7 of Legislative Decree no. 196/2003:

The Consumer can obtain from Loredana Roccasalva, at any time, the correction and update, the cancellation, the transformation of their data or blocking in violation of the law, by writing to the e-mail address: info@loredanaroccasalva. it

The data controller is Loredana Roccasalva, with registered office in Corso Sandro Pertini, 56 – 97015 Modica (RG).


For any clarification or any complaint, Loredana Roccasalva can be contacted through the CUSTOMER SERVICE by email at info@loredanaroccasalva.it


This contract will be regulated by Italian law. The Court of Ragusa or who in relation to the residence or domicile of the Consumer, will respond in case of any dispute relating to the validity, interpretation or execution of the same contract.

ODR Online dispute resolution for consumers

The consumer resident in Europe must be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non judicial way any dispute relating to contracts for the sale of goods and services online. Consequently, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract with the Owner. The platform is available on this link (http://ec.europa.eu/consumers/odr/).

The Data Controller is available to answer any question sent by email to the email address published in this document.